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POLICE COMMUNITY UPDATE – COVID-19

POLICE COMMUNITY UPDATE POSTER - COVID-19

POLICE COMMUNITY UPDATE POSTER – COVID-19

Ditchingham Play Areas – Re-opened 4th July 2020

As per Government Guidelines the Play Areas have now been re-opened.

Notices stating the following have been placed at every entrance and please follow the guidance for you and your families sake:


Coronavirus (COVID-19): Guidance for Playgrounds

Scientific advice suggests that the virus can survive for up to several days on some hard surfaces, particularly when indoors. These risks are reduced when outdoors, where surfaces may be subject to UV light and/or rain. This guidance applies to outdoor playgrounds and outdoor gyms but the virus could survive long enough on frequently used/touched outdoor surfaces to facilitate transmission.

Please note: These facilities WILL NOT be sanitised by the Council and advise:

  • Residents use the equipment at their own risk.
  • Remember the need for social distancing at all times.
  • Cleaning of equipment by users, parents, guardians and carers, particularly where there are clear touch points such as swing rockers, see saws, machine handles or exercise bars.
  • Users, parents, guardians and carers to bring hand sanitiser gel or wipes to clean their children’s hands.
  • Encourage hand hygiene including washing/sanitising hands more often than usual, for 20 seconds using soap and water or approved gel and foam sanitiser, particularly at the beginning and end of play.
  • Adults and children not to touch their faces, and to cough or sneeze into a tissue or arm when a tissue is not available.
  • Adults and children not to put their mouths on equipment or their hands in their mouths.
  • Consumption of food or drink on play equipment or in the playground area is banned.

For further details: https://www.gov.uk/government/publications/covid-19-guidance-for-managing-playgrounds-and-outdoor-gyms/covid-19-guidance-for-managing-playgrounds-and-outdoor-gyms


Coronavirus (COVID-19): Guidance for Playgrounds Notice

Coronavirus (COVID-19): Guidance for Playgrounds Notice

Coronavirus (COVID-19): Guidance for Playgrounds Notice

Coronavirus (COVID-19): Guidance for Playgrounds Notice

Coronavirus (COVID-19): Guidance for Playgrounds Notice

Coronavirus (COVID-19): Guidance for Playgrounds Notice

Coronavirus (COVID-19): Guidance for Playgrounds Notice

Coronavirus (COVID-19): Guidance for Playgrounds Notice

Notes from the District Council – June 2020

Non-Essential Shops Open

Shops across our districts opened their doors again on Monday as restrictions on non-essential retail were lifted.
 
Our teams have been working incredibly hard to ensure businesses have the information and support they need to open up safely and that our market towns and shopping areas are safe and pleasant places to shop.
 
It was great to see so many people out and about in our market towns this week. Thank you to those who turned out on Monday to support the councils’ efforts and have their picture taken for the Confidence campaign. You can see the short films created from the photographs here.
 
 
 
Work continues to roll out the Confidence campaign, including putting signage and hand sanitiser units into further areas. We also continue to work closely with town councils and traders to ensure the measures we have put in place remain fit for purpose. Where there are issues and concerns our teams on the ground are addressing them rapidly.
 
With the non-essential retail opening up again our focus is now turning to the reopening of the hospitality industry. The government has said that this will happen no earlier than 4 July. We are working with the hospitality sector offering them advice and support so they too can open as soon as government guidance changes.
 
The current situation is that cafes and restaurants may operate a takeaway service but not offer food or drink to be eaten on the premises or on seating provided by the business outside. It is our intention that when this guidance changes cafés, restaurants and bars will be able to utilise some of the space we have created in our market towns by changing traffic flows. At this point, the legislation still prohibits this from happening.
 

Discretionary Grants

So far we have received 215 applications for a Discretionary Grant. 126 applications have come from businesses in Broadland and 89 from South Norfolk. The first payments were made last Friday.
 

Coronavirus grant funding

The data on council payments to small and medium businesses has been updated. As of 14 June, £10.36 billion has been paid out to over 844,000 business properties.
 

Community Response

Our teams are continuing to offer help and support to our most vulnerable residents.

Calls to the Hub continue to remain at 63% above ‘business as usual’ figures for this time of year. It is demonstrable however that this increase in call volume now appears to be entirely driven by requests for prescription collections, which now account for 90% of all deployments.

Calls to the Hub

Calls to the Hub continue to remain at 63% above ‘business as usual’ figures for this time of year. It is demonstrable however that this increase in call volume now appears to be entirely driven by requests for prescription collections, which now account for 90% of all deployments.

As prescription collections are now being undertaken solely by volunteers co-ordinated by the County system (utilising the Library service), it is clearly desirable to link residents in need of prescription collection directly with the County system. Work is underway to achieve this through the recently introduced IT system ,Norfolk Vulnerability Hub. Once this is achieved we are expecting call volumes in the Hub to return to Business As Usual, in the short term.

Analysis of Deployment

As prescription collections are now being undertaken solely by volunteers coordinated by the County system (utilising the Library service), it is clearly desirable to link residents in need of prescription collection directly with the County system. Work is underway to achieve this through the recently introduced IT system, Norfolk Vulnerability Hub. Once this is achieved we are expecting call volumes in the Hub to return to Business As Usual, in the short term.

The requirement for community deployment is clearly diminishing as lockdown restrictions are eased. As numbers diminish however complexity of cases increases with an increase in hardship cases, benefit difficulties etc. In addition to the covid-19 calls, there is an increase in referrals through the social prescribing route as GP surgeries and Adult Social Services again become more active. This represents a return to BAU in terms of the Community Connector Service and the wider Individuals and Families work.

Calls to Hub excluding prescription requests

The requirement for community deployment is clearly diminishing as lockdown restrictions are eased. As numbers diminish however complexity of cases increases with an increase in hardship cases, benefit difficulties etc. In addition to the covid-19 calls, there is an increase in referrals through the social prescribing route as GP surgeries and Adult Social Services again become more active. This represents a return to BAU in terms of the Community Connector Service and the wider Individuals and Families work.

Calls to the Benefits Team to claim hardship payments continue to exceed calls to the Hub.

Community Deployment – COVID Related

Calls to the Benefits Team to claim hardship payments continue to exceed calls to the Hub. Calls in the week commencing 8th June are shown below.

While presenting needs associated directly with the peak of the crisis and the resultant lockdown are diminishing, every indication is that the ‘recovery’ phase in the covid episode is likely to present real and enduring challenges to residents as the recession bites. Teams are preparing to support and assist residents through this difficult period. Although demands are still high, as the lockdown-based needs diminish, we are preparing for this next phase which, it is anticipated, will result in significantly increased need in households across the Districts for a sustained period.

Analysis of calls received

While presenting needs associated directly with the peak of the crisis and the resultant lockdown are diminishing, every indication is that the ‘recovery’ phase in the covid episode is likely to present real and enduring challenges to residents as the recession bites. Teams are preparing to support and assist residents through this difficult period. Although demands are still high, as the lockdown-based needs diminish, we are preparing for this next phase which, it is anticipated, will result in significantly increased need in households across the Districts for a sustained period.

New Claims for UC daily in UK

Where to find the latest information and guidance                                  

·       Latest information on coronavirus: https://www.gov.uk/coronavirus

·       NHS information on coronavirus: https://www.nhs.uk/conditions/coronavirus-covid-19/

·       Q&A from Public Health England on coronavirus:https://publichealthmatters.blog.gov.uk/2020/01/23/wuhan-novel-coronavirus-what-you-need-to-know/

·       FAQ from the Cabinet Office:
https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do

·       Public Health England’s guidance about coronavirus (COVID-19) for health professionals and other organisations: https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance

·       PPE guidance hub: https://www.gov.uk/government/collections/coronavirus-covid-19-personal-protective-equipment-ppe

·       The latest travel advice can be found here:  https://www.gov.uk/guidance/travel-advice-novel-coronavirus

·       Ministry of Housing, Communities and Local Government Twitter:  https://twitter.com/mhclg

 
 

Jonathan Pyle
PR Manager 
01508 533631 m 07894810890 [email protected]   

NEWS RELEASE – 1,800 laptops for Norfolk pupils

NEWS RELEASE – 16 June 2020

1,800 laptops for Norfolk pupils

This week will see the first of 1,800 Norfolk pupils receiving a laptop as part of the Government’s scheme to support young people to learn remotely during the pandemic and help tackle digital exclusion.

Laptops and tablets are being provided for disadvantaged families, children and young people who do not currently have access to them through another source, such as their school.

To ensure the support goes to children who need it most the county council is following the government’s guidelines and is working with schools and specialist providers to identify those eligible. Devices will be distributed over the coming days and weeks.

All laptops will be delivered in a ‘good to go state’ so they can be used as soon as they are taken out of the box.

Cllr John Fisher, cabinet member for children’s services, said: “This Government scheme is very welcome as it will help provide vital remote learning support for many of our young people in this difficult time. Schools know their children best and will be using these laptops as one way of helping to ensure children have access to learning at home.

“This Government scheme complements work we already do, via our Virtual School, to provide laptops or necessary devices to care experienced young people between the ages of 16 and 25. During the pandemic we’ve extended our scheme to include all children in care to help support their online learning.”

In addition to the support for remote learning, schools and academies across the county have been working with those who can’t access learning virtually, to make sure all children can still access education.

More information on the Government scheme is here: https://www.gov.uk/guidance/get-help-with-technology-for-remote-education-during-coronavirus-covid-19

For further information please contact:
Communications Team at Norfolk County Council
Tel: 01603 228888
Email: [email protected]

Norfolk Operation Randall Newsletter – June 2020

Police Connect Rural Crime and Prevention Information

Click for PDF and read-aloud version: Operation Randall Newsletter

Norfolk Police – Test and Trace Scams

Norfolk Police logoThere are lots of reports across social media of Test & Trace scams.

Please remember, genuine texts, calls or emails from the NHS service won’t ask you for any personal details upfront.

You’ll be given a unique ID number to log in to the NHS Test and Trace website. The ONLY official web address for the NHS Test and Trace service is: https://contact-tracing.phe.gov.uk/

Once you’ve logged in using your ID, you’ll be asked to enter some basic information about yourself including:

– Your name, date of birth and current address
– the names of the people you live with
– places you’ve recently visited
– names and contact details of people you were in touch with around 48 hours before you developed symptoms.

You won’t be asked to share this information upfront over a call or text, so if someone is asking you for it directly, they are a scammer.

Contact tracers will never:

ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
ask you to make any form of payment or purchase a product of any kind
ask for any details about your bank account
ask for your social media identities or login details, or those of your contacts
ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
disclose any of your personal or medical information to your contacts
provide medical advice on the treatment of any potential coronavirus ymptoms
ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
ask you to access any website that does not belong to the government or NHS

Stay scam aware, and report any suspicious approaches to Norfolk Trading Standards via 0808 223 1133.

South Norfolk District Council Brief – 29th May 2020

While we continue to look after our most vulnerable residents, with COVID 19 restrictions starting to be relaxed the emphasis of the work being carried out is moving to promote recovery and to do everything possible to get the local economy working again. 

We will be writing to every business in our districts to make them aware of our plans and the help we can offer working with our Town and Parish Councils.
 

Do Business with Confidence

 
We wanted to update you on what is happening with our “Confidence” campaign to drive forward with the economic recovery within our district.
 
Working together, South Norfolk, Broadland and Breckland councils have developed a wide-ranging plan to ensure our economy recovers from the impact of Covid as quickly as possible. At the heart of this, in the first instance, is supporting local businesses of all types and helping them sustain jobs within our communities.
 
The brand for the campaign is “Confidence” as that is what is key to driving our economy in the coming months. Businesses having the confidence to trade and shoppers having the confidence to spend their money locally rather than online.
 
In the coming week we will be writing to businesses outlining our overall package of work which includes:
 
·         Advice and support for every business that wants it.
·         Helping shops and the hospitality sector re-open in a clean, safe and vibrant environment.
·         Regulatory support and advice regarding social distancing and other Covid19 related issues.
·         Financial support including the discretionary business support grant.
 
Even as our plans have been in development, we have wasted no time in talking to our communities and acting on what they have said. One example of our early work includes the offer of proactive support for businesses in Acle. In particular members of the Economic Growth team have contacted the respective businesses and asked what we can do to help them through this crisis. As a result of these discussions we will hopefully enable officers to secure improvements to the entrance and visibility of the industrial estate at Damgate Lane. Officers will also explore the possibility of new signage which can hopefully be funded via the Council’s business grants.
 
In our market towns, like Harleston, we are looking to introduce; car parking assistance to facilitate social distancing, street marshals to assist with new pedestrian routes, way marking and on street signage, directions arrows and markings on pavements and hand sanitiser units to help create a clean, safe and vibrant environment.
 
Just a few examples of the bespoke support the team can offer businesses who want help at this time, and we will be liaising with countless others over the coming days, weeks and months. Please tell us about any business you know in your area who we could help in a similar way.
 
On Monday next week our “Shop with Confidence” campaign, launches. This is all about giving people the confidence to leave their homes and once again go about their normal business in our shops right across the district, including our market towns.
 
In the past couple of weeks we have been working with our county and town council partners across the respective Districts to look at widening pavements, introducing measures to facilitate social distancing and, in some instances, closing certain streets to ensure a clean, safe and vibrant shopping experience.
 
I know many of you are already working with our teams to support businesses in your areas. The support being offered takes on many different forms and as more information becomes available please continue to pass this to your local community. 
 

Business grants

 
We are continuing to support our local businesses and have already paid out more than £50 million in grants. Our discretionary grant scheme will be opening next week, hopefully allowing us to help businesses that did not qualify for the previous grants.
 

Mandatory Business Rate Grants

BDC

 
SNC
 
 
Value
No of Grant Payments
Value
No of Grant Payments
Total Processed
 
 
 
 
Small Business Rate Relief £10k Grants
16,750,000
1,675
19,480,000
1,948
Retail, Hospitality and Leisure £10k Grants
2,360,000
236
2,850,000
285
Retail, Hospitality and Leisure £25k Grants
4,275,000
171
5,225,000
209
 
23,385,000
2,082
27,555,000
2,442

Estimate of Total Potential Claims (this number changes as properties are identified as eligible)

 
 
 
 
Small Business Rate Relief £10k Grants
18,190,000
1,819
22,180,000
2,218
Retail, Hospitality and Leisure £10k Grants
2,360,000
236
2,940,000
294
Retail, Hospitality and Leisure £25k Grants
4,325,000
173
5,250,000
210
 
24,875,000
2,228
30,370,000
2,722

Number Unpaid

 
 
 
 
Small Business Rate Relief £10k Grants
 
144
 
270
Retail, Hospitality and Leisure £10k Grants
 
0
 
9
Retail, Hospitality and Leisure £25k Grants
 
2
 
1
 
 
146
 
280

Percentage Paid

 
 
 
 
Small Business Rate Relief £10k Grants
92%
92%
88%
88%
Retail, Hospitality and Leisure £10k Grants
100%
100%
97%
97%
Retail, Hospitality and Leisure £25k Grants
99%
99%
100%
100%
 
94%
93%
91%
90%
Grant Paid on Account
26,242,000
 
30,838,000
 
 

Supporting our residents

The chart below gives a breakdown of the cases that we have responded to through the Hub by our own staff and the local networks of community volunteers.

Community Deployment by Need chart

Headline Figures:

In the period 23rd March to 24th May the Hub has co-ordinated the following:
2,652 Prescription collections and deliveries
1,161 Residents’ shopping undertaken and delivered
403 Families in immediate food poverty provided with food
 
173 people have called with complex needs. These often involve debt, immediate risk of homelessness, domestic abuse, common mental health problems and other vulnerabilities. These cases are sent to our Community Connector Team who explore the issues with the resident and arrange links to the relevant specialist Hub partners.
‘Other’ cases shown in the chart above include situations as diverse as a resident with Covid 19 who had run out of paracetamol and lived alone (paracetamol delivered inside two hours) and a family in lockdown struggling on a low budget to occupy their children (a wide selection of books, craft materials and activity packs delivered that day).
 
 
 

Hardship:

The issue of food poverty is enduring. The chart below shows the number of families provided with food just by our own Hub. A further 147 were provided for by delivery through the food banks.

Covid Crisis: No money, no food deployments

Food poverty as a percentage of total community deployments
In the previous week there had been in excess of 600 calls to the Hardship helpline administered by our Benefits Team. There is a clear need in terms of the gap between families losing their earned incomes and establishing payment through universal credit. There is another cohort of need in those that are furloughed on low incomes, having taken a 20% reduction in income.
It is anticipated that we will see a further spike in need in July/August as a revision in the furlough regulations may well result in increased unemployment.
 

Volume of Calls into the Hub:

Calls, online forms and NCC handoffs
 
The last three weeks has seen a plateau in contacts with the Hub. This plateau however still represents an increase of 150% in contacts when compared with ‘business as usual’ The nature of the contacts remains representative of a high degree of immediate need.
Percentage of calls to the Hub requiring community deployment
 

Virtual meetings

Our next Planning / DMC meetings will be live streamed and will include public speaking. The dates for the meetings are:
SNC – 3 June
BDC – 17 June
 

New LGA workbook

The LGA has produced a new workbook that contains transferable learning that has been acquired from the experience of living through the COVID-19 pandemic, as well as new skills and ways of working which will resonate with whatever ‘new normal’ the country and local government finds itself in.
 

Prime Minister’s update

Yesterday evening the PM gave an update on the UK’s progress against each of the five tests we had to meet before adjusting the lockdown. 
Full details of this statement can be found here: https://bit.ly/PMStep2
Since all five tests are being met, the following adjustments will be made to lockdown:
 

From Monday 1st June

1) Nurseries and other early years settings and reception, year one and year six in primary schools will reopen in a safe way;
2) Outdoor retail and car showrooms, where social distancing is generally easier, will reopen; and 
3) Up to six people will be able to meet outside (in parks, gardens and other private outdoor space) – provided those from different households continue strictly to observe social distancing rules by staying two metres apart.
Please note that those who have been asked to shield themselves should continue to do so.
 

From Monday 15th June

1) Secondary schools will begin to provide some face-to-face contact time for years 10 and 12; and 
2) The government intends to reopen other non-essential retail – but only provided the five tests are still being met and shops have been made Covid secure.
 
Further social distancing guidance will follow in the coming days – please visit the Coronavirus FAQs page for updates: https://bit.ly/CV19FAQs
 

COVID 19 Heroes

 
Thank you for supporting out campaign to recognise the people in our communities who have gone the extra mile to help others. Please keep sending us your stories and encourage others to share their heroes
 
 

Jonathan Pyle
PR Manager 
01508 533631 m 07894810890 [email protected]  

Norfolk Police – Covid-19 Update 21/05/2020

COMMUNITY UPDATE POSTER

Click poster for plain text

 

 

 

Norfolk Trading Standards Consumer & Scam Alerts

Norfolk Police logo

Please see below this week’s Consumer & scam alerts from Norfolk Trading Standards.

PC Pete Davison
North Norfolk Community Engagement Officer

Scam Alert – Telephone cold calls about ‘your recent accident’ – 14 May 2020

We have received a report from a Norfolk resident about telephone cold calls claiming to be about ‘your recent accident’.

The call was displaying a caller ID number using the STD code for Cromer, but this number is highly likely to have been spoofed by the cold caller to appear more local.

Generally, these calls are an attempt to gather personal, vehicle and financial details.

We always advise people to be very wary of claims made during telephone cold calls. If you receive this or a similar call, our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners, the Citizens Advice consumer helpline, on freephone 0808 223 1133

Scam Alert – Telephone cold callers claiming to be police officers – 13 May 2020

We are highlighting a warning from Norfolk Police after two elderly North Norfolk residents were targeted by telephone scammers pretending to be police officers.

In the first incident, an elderly couple living at an address in Binham received a telephone call on Monday 4 May, where the caller, who claimed to be a police officer from a Fraud Investigation Team coerced the victims into withdrawing £5,000 from their bank. The cash was later collected from the address by a courier. The couple were later encouraged to withdraw a further £7,000 on Wednesday 6 May. The same courier attended the address to collect the cash.

A second incident was reported when a male victim aged in his 80s and from Fakenham received a telephone call from a man also claiming to be a police officer. The caller told the victim that his bank details had been obtained by someone in London and that he should immediately call 999. The victim, who then believed he had been put through to the police, was told to withdraw a large quantity of money from the bank. The victim was told to keep his phone off the hook until he returned with the cash.

Courier fraud happens when a fraudster contacts a victim by telephone claiming to be a police officer, bank or from a government department, among other agencies. Several techniques will then be adopted in order to convince the victim to hand over their bank details or cash, which may then be passed on to a courier.

Residents are reminded that neither your bank nor the police will ever ask you to withdraw money or purchase items.

Further advice includes:

  • Your bank or the police will never ask for your PIN, bank card or bank account details over the phone – never give these details to anybody
  • Neither the police nor the banks will send a courier to collect money from you
  • Always request photo ID and if unsure call the police
  • If you’re asked to telephone a bank, then always do it on a different phone to the one you were contacted on
  • Fraudsters will keep the line open and have been known to play ringtones, hold music and a recorded message down the phone so the victim believes they are making a call to a legitimate number. Ensure you can hear a dialling tone before calling police or use a friend or neighbour’s telephone instead
  • Never download any software suggested by caller
  • Do not rush into complying to the scammers demands/requests
  • Friends, family, carers and neighbours are asked to spread the word to ensure everyone is aware of this scam and what they should do
  • If you have already given your bank details over the phone or handed your card details to a courier, call you bank straight away to cancel the card

Norfolk Police are urging members of the community to contact family and friends, particularly elderly relatives, to ensure they are aware of these scams.

Police are keen to hear from anyone who may have received a similar type of telephone call or have any information about these incidents. Contact Norfolk Police on 101 quoting crime reference number 36/30104/20 or 36/29830/20.

Alternatively, contact the independent charity Crimestoppers 100% anonymously on 0800 555 111.

In an emergency always call 999.

Information Alert – Been offered a free trial? Make sure you know what you’re signing up for – 13 May 2020

The Competition and Markets Authority (CMA) and Advertising Standards Authority (ASA) are reminding people to take care when signing up to ‘free’ trials.

Signing up to more than you expected poster


In these challenging times, with many of us staying at home, some businesses are offering ‘free’ trials of their products or services. These can be very tempting when so many of us have more time on our hands or are trying to juggle our work while also attempting to fill our children’s time. But there can be problems if we later find out we have signed up to more than we bargained for.

These top tips tell you some of the things to look out for.

Ask yourself:

  • What am I agreeing to in order to claim this offer
  • Do I have to provide my payment details? If yes – stop and ask why
  • Is the trial really ‘free’? Or could I have money taken from my bank account or card
  • If there can be a charge, how much it is and when the payment will be taken
  • What exactly will I get in exchange for that charge
  • Is this something I would be happy to pay for in future
  • What must I do to stop the payment and by when
  • If I do get charged, what does the company say about giving me my money back
    • If I do get charged and do nothing, what happens next? Might the company take more payments in the future

If you think an ad is misleading, bring it to the attention of the ASA via their online reporting form.
 
If you have signed up to a paid contract by mistake after a ‘free’ trial, complain to the company concerned. If you see a charge on your bank/payment card statement you didn’t expect you can also contact your bank or card issuer for help.

If you need further advice, contact us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Text messages claiming ‘Someone who came in contact with you tested positive or has shown symptoms for COVID-19’ – 12 May 2020

Our colleagues at the Chartered Trading Standards Institute have received reports of text messages circulating claiming that ‘Someone who came in contact with you tested positive or has shown symptoms for COVID-19’.

Text message photograph


The message also contains a link which if followed goes to a bogus website which attempts to gather personal details.

The UK Government is currently trialling a new COVID-19 coronavirus contact tracing app on the Isle of Wight. Many expect that the app will roll out to the rest of the country later this year.

If you receive this or a similar text message do not click on any links and report it to Action Fraud on 0300 123 2040 or via the Action Fraud website.

You can also report scam text messages to us via our partners the Citizens Advice consumer helpline on freephone 0808 223 1133.

Norfolk Police – Community Update 18th May 2020

COMMUNITY UPDATE POSTER

Click poster for plain text