Norfolk Police Operation Randall – 17th May 2020

Operation Randall Poster

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Operation Randall Poster


The Domestic Abuse and Sexual Violence Board (DASVB)

Sent from:

Domestic Abuse and Sexual Violence Board (DASVB) Chair Dr Gavin Thompson, Director of  Policy and Commissioning, Office of the Police and Crime Commissioner for Norfolk and Deputy Chair T/D/Superintendent Andrew Coller, Safeguarding and Investigations Command, Norfolk Constabulary   

 We would like to draw your attention to two new free live chat facilities which are now available to those seeking assistance and support from online resources.  


 Domestic Abuse 

The Pandora Project, which offers advice, support and information to adults and children affected by domestic abuse, working across West and North Norfolk, have launched a new on line live chat service to support victims of domestic abuse.

 The service is currently available Monday to Friday, 1-3pm with 3 operators working simultaneously to offer advice and support around domestic abuse issues. 


All Victims of Crime

 Victim Support launched its new Live Chat service on the 24th April 20. This 24/7 online support service will be available to all victims of crime in England and Wales. This will meet the support needs for all victims of crime such as those impacted by Hate Crime, Scams & Fraud and Domestic Abuse. Visit for more information.

 We would encourage all partners show support by sharing this information with their associated partners and communities as the services offers individuals the chance to talk to trained supporters online and in confidence.

 Many thanks


Dr Gavin Thompson
Temporary Detective Supt Andrew Coller

NCC Coronavirus Latest Information, Advice and Useful Links (29 April 2020)

Coronavirus Latest Information, Advice and Useful Links (Updated 29 April 2020)

This is a very fast-moving situation and our focus right now is on delaying the spread of coronavirus and ensuring our services are responding well. This is clearly hugely important and requires all of our attention.

The Norfolk Resilience Forum is driving our local response through multi-agency strategic and tactical delivery groups.

The information below is intended as a resource to keep you up to date with the latest information and advice.

Trusted sources of information

·         The most recent verified data on cases in the UK and Norfolk is available from Public Health England here.

·         Everyone has a key role in promoting and as trusted sources of information to the public.  It is really important to ensure people go to the right sources of information and keep up to date with how to look after themselves.

·         PHE is addressing common questions on its Public Health Matters blog.

·         Keep up to date: We have a dedicated webpage for coronavirus updates in Norfolk, and impacts on Norfolk County Council services. This is updated regularly so please do re-visit this page.

Latest national announcements

·      The latest information on the government response can be found here

·      Covid-19 in Children – Public Health England (PHE) along with NHS partners and academic collaborators has implemented a number of ongoing surveillance programmes to monitor the course, progression and outcomes of COVID-19 in children.

·      New guarantee on death in service benefits – The families of health and care workers on the frontline in England will benefit from a new life assurance scheme during the pandemic, developed after discussions with health and social care unions.

·      Council cash flow regulations published – The regulations that implement the government’s measures to ease councils’ cash flow pressures, by allowing local government to defer payments due to the Government in respect of the central share of business rates for three months, were laid last week and have been published. The regulations:

·      Funding for councils – Individual councils in England have funding allocations confirmed following Local Government Secretary’s announcement of £1.6 billion in additional funding.

·      ‘Bounce Back’ Scheme launched – Firms will be able to get loans worth up to £50,000, chancellor Rishi Sunak has announced, as part of a ‘bounce back’ scheme for businesses with 100% government backing.

·      Further expansion of access to coronavirus testing – Anyone in England with symptoms of coronavirus who has to leave home to go to work, and all symptomatic members of the public aged 65 and over, will now be able to get tested, the government has announced. This will mean people who cannot work from home and those aged 65 and over can know for sure whether they have coronavirus and need to continue isolating. Members of their households with symptoms – a new continuous cough or high temperature – will also be eligible for testing.  Those included in the announcement can book a test using the online portal.

Public information – Key messages for residents

·      Social distancing for shops – The guidance on social distancing in the workplace has been updated to include information for shops running a pick-up or delivery service.

·      Stay at home guidance for households with possible coronavirus (COVID-19) infection – Government guidance has been issued for households with grandparents, parents and children living together where someone is at increased risk or has symptoms of coronavirus (COVID-19) infection.

Community resilience
·      New distribution centre – A new distribution centre, run by the Council on behalf of the Norfolk Resilience Forum, has been set up to sort and distribute food and personal protective equipment to vulnerable people.  Staffed by NCC and Norse staff (redeployed from services such as highways, libraries and catering services) the distribution centre sorts supplies and distributes them to district council colleagues, who deliver them to vulnerable people on the shielded list if they haven’t received their doorstep delivery, or if they have specific dietary requirements. The base is also being used to distribute personal protective equipment to care homes.
Adult Social Care

·         Employing a personal assistant carer – A coronavirus-related FAQs has been set-up on the NCC webpages for people employing a personal assistant carer.

·         How to work safely in domiciliary care.  New guidance has been published for those working in domiciliary care providing information on the use of personal protective equipment (PPE)

·         Norfolk County Council has been completely managing PPE allocation and distribution from central government sources to providers and giving support around the ongoing challenge of securing and sustaining PPE.  Up to the week beginning April 27th, the Adult Social Services Quality Assurance Team had ensured about 305,000 items had been provided out of emergency stocks.  In a BBC survey, 8 out of 8 Norfolk care homes have been satisfied with NCCs response to urgent PPE requirements.

Children and young people

·      Funding for play equipment helps SEND children during coronavirus lockdown – A dedicated team at Norfolk County Council has made major changes to its service to help a group of children and young people with special educational needs and disabilities (SEND) cope with the challenges they face during the Coronavirus lockdown. Thanks to the Short Breaks Team, funding has been made available for the families of over 900 children with SEND who receive short breaks, to buy much-needed play equipment to support their needs at home. The team normally administers short breaks outside of school hours for children and young people aged between five and 17 who meet the eligibility criteria.

·      Short breaks direct payments for children – A coronavirus-related FAQ has been setup on the NCC Webpages for those who receive short breaks direct payments for children.

·      Young carers – As part of our focus on vulnerable children and young people during Covid 19, a multi-agency group, including commissioned young carer providers, health and adult services, has formed and is meeting weekly to focus on action we can take collectively to support young carers. We have also invited Dr Kate Blake-Holmes who is leading a new research project involving the University of East Anglia on the impact of Covid 19 on young carers to be part of the group.  The group is focused on raising awareness about the needs of young carers in the current challenging context, with the aim that agencies can respond effectively and enable young carers to access the support they need, especially around their emotional wellbeing as well as the practical help that families need at this time.  We are ensuring that our wider safeguarding messages include a focus on the needs of young carers and their families.

·      Linking with the existing young carer forum – We are expanding with our wider engagement with young people (currently via weekly Zoom meetings with a range of young people), so that their voice informs our responses during Covid 19.

Education, schools and settings

·      Resilience Planning – We have further developed our resilience planning in identifying potential cluster school hubs should we see a significant reduction in school capacity across areas of the county due to school staff illness.   This forms part of our strategy to adopt a phased conflation of provision across the county, which could if required move to a worst-case scenario where we would prioritise provision in 3 identified venues adjacent to the 3 main Norfolk hospitals in Norwich, Kings Lynn, and Gorleston.  These venues will offer childcare provision for children, aged 0-12, of key NHS staff. 

·      Online and Curriculum Learning – We have stepped up our promotion of the educational resources we have on our website for children and young people of all ages and abilities. These resources supplement the work schools are settings are completing for their students, and the DfE home learning support including the OAK Academy, which is supported by Two of Norfolk’s academy trusts and will provide 180 online lessons a week. Our renewed digital and media promotion will seek to support parents and carers to make sense of the vast array of resources both locally and nationally on offer, and we will be sharing best practices across the sector to further support schools. 

·      Children not on a school roll – A focus on supporting the learning and welfare is in place for all children not on a school roll for one reason or another. We have provided some with laptops and online tuition and support. Weekly welfare checks are now in place for all 16-18 year old’s who are not in employment, education, or training. 

·      Transition back into school – We continue to develop our plans for how we support schools and settings with being ready for transition to all being open for all pupils once the restrictions are lifted.  The approach will remain flexible to consider future GOVT advice, planned re-integration, and social distancing guidance.  This will include buildings, staffing, and infrastructure all being ready for when they are required

Business and economy

·      The Big Small Business Check In – New Anglia LEP has launched a campaign to ensure that small business owners don’t miss out on claiming for grant aid to help them through the covid-19 outbreak. How you can help:

o   Check in with your favourite small businesses to see if they are aware of the help out there.

o   If you are a business owner get free guidance on the grants available and other business support from the New Anglia Growth Hub team of advisors by calling 0300 333 6536.

o   Visit the Growth Hub website to keep up to date on the latest news, funding opportunities, free online workshops and more.

·      Business Resilience and Recovery Scheme – New Anglia LEP has launched a new Business Resilience and Recovery Scheme to support Norfolk and Suffolk’s businesses through the Covid-19 pandemic and into economic recovery. The new funding scheme will provide grants to support short-term business resilience projects and longer-term recovery and diversification projects. The new scheme is part of a package of measures totalling over £10m in place from New Anglia LEP to support businesses and economic growth:

o   New £3.5m Business Resilience and Recovery Scheme

o   New Growth Through Innovation Fund to support companies investing in research and development with grants from £1,000 to £25,000

o   Growing Business Fund which provides capital grants from £25,000 to £500,000

o   Growing Places Fund to kickstart development projects and sites

o   Small Grant Scheme which provides capital grants from £1,000 to £25,000

o   Access to angel investment through New Anglia Capital and to grants for agri-food businesses through the Eastern Agri-Tech scheme.

·      Extra month to claim for farm payments.  Farmers and land managers now have until 15 June to apply for BPS payments and to claim funding for their environmental and woodland work under other schemes. Find out more here.

·      New free online learning platform to boost workplace skills –. A new online learning platform to help boost the nation’s skills while people are staying at home has been launched by Education Secretary Gavin Williamson. Workers who have been furloughed as a result of the Covid-19 pandemic are being offered the opportunity to improve their numeracy and digital skills with a free online learning platform set up by the government. Free courses are available through a new online platform hosted on the GOV.​UK website, called ‘The Skills Toolkit’. The new platform gives people access to free, high-quality digital and numeracy courses to help build up their skills, progress in work and boost their job prospects.

Service updates

·      New online learning resources have been launched by the Museum Service in time for the summer term, to support home schooling.  The resources include a Romans video which has reached nearly 6,000 people on Facebook, with 2,200 views in 22 hours, as well as 890 views on Twitter, and The Little Kippers video which has had 1,300 views in 4 days.



Norfolk Police Community Update – COVID-19

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NHS Coronavirus Testing for Key Workers

NHS Norfolk and Waveney logo

The NHS in Norfolk and Waveney is rapidly expanding its community coronavirus testing service. Initially it focused on health and care staff. We are pleased to confirm our testing arrangements have advanced rapidly this weekend, and from tomorrow all key workers in Norfolk and Waveney will be eligible for testing at one of our three centres. Key workers include many people working in education, transport, many public services, energy, power and water/sewerage workers, and those working to provide, distribute or sell food. The precise definition is available on this government web page:

The Norfolk and Waveney service will enable local key workers and symptomatic family members, to apply for a test. If they meet the clinical criteria they will be given an appointment for testing in King’s Lynn, Norwich or Gorleston. It offers a different choice to the national testing service, which uses regional centres such as Ipswich, Stansted and Peterborough. We recommend people try to book using our local system rather than the national system because you will be directed to a local test centre rather than a regional centre although the national system offers home tests which equally some people may prefer.

Attached to this email is a copy of our public communication providing more detail, which we trust you will find helpful. It is also reproduced on the NNUH website:


Norfolk Police Connect – COVID-19

Norfolk Police logo

Norfolk’s Chief Constable Simon Bailey has moved to reassure communities the force’s policing stance on the COVID-19 crisis has not changed.

It comes after guidance published nationally on what constitutes essential travel during the public health lock down received widespread commentary in news and social media. 

Mr Bailey has urged the public to adhere to social distancing, stay at home, to protect the NHS and save lives.

He said: “I want to be absolutely clear to the communities of Norfolk that our approach to policing these restrictions has not changed. The guidance was shared by our partners in the criminal justice system with the aim of helping officers in making judgements on what is considered ‘reasonable’ within the new legislation. While the advice can help inform officers in their approach to incidents it is still a decision for officers based on the factors in front of them, to be clear it does not change our policing stance.

“The measures in place limiting people’s movements are in place to help stop the spread of this deadly virus and should not be taken lightly, especially as we move into an extended period of lockdown.

“Social distancing can only work if everyone works together and follows the advice. Of course it’s tempting to travel further afield for a walk and some fresh air but it is not essential and the one thing we do not want to see is the public thinking it is safe to travel to beaches and beauty spots and enjoying what they have on offer. It is not safe to do this; businesses and shops remain closed and the public need to stay at home.

“Our approach to dealing with people who flout these restrictions is fair but firm; officers will continue to follow a four-step escalation process and we will engage, explain and encourage in the first instance. Enforcement will always be a last resort.

“I want to reiterate that our police style has not changed and I would urge people in our communities, the overwhelming majority of which have been adhering to the guidelines, to continue with that effort.”

Last night the government announced the lockdown would be extended for a further three weeks. These measures mean that people should only leave the house for one of the following four reasons:

  • Shopping for basic necessities, such as food or medicine and infrequent as possible
  • One form of exercise a day, for example a walk, run, or cycle, alone of with members of your household
  • Any medical need, or to provide care or help to a vulnerable person
  • Travelling to and from work, but only where this absolutely cannot be done from home

Norfolk’s Police and Crime Commissioner Lorne Green said: “Together we can make a difference. Never before have these six simple words been truer.

“With the weekend fast approaching it will be so tempting for people to want to risk leaving the safety of their homes and venture out and about. But the message from the Government and NHS colleagues has never been clearer. Resist temptation and please Stay at Home.

“The thought of an extended lockdown may prove to be extremely difficult for so many. But we need to look after one another and above all keep as safe as possible by listening to the guidance.

“Your actions this weekend will make a difference. SOS! S-Save our NHS, O-Observe the Government Guidelines, S-Save Lives.”

NHS Mental Health Helpline Goes Live

First Response helpline call 0808 1963494 (freephone)

First Response helpline call 0808 1963494 (freephone)

Norfolk and Suffolk NHS Foundation Trust (NSFT) has set up a 24/7 helpline offering immediate support for mental health difficulties during the coronavirus pandemic.

The freephone number, which is staffed by mental health professionals from the Trust, will provide reassurance, self-help advice, support and signposting designed to prevent people from going to the region’s emergency departments (EDs) during the crisis.

It is available to members of the public of any age, regardless of whether they are an existing NSFT service user. The line is also open to other healthcare professionals, such as ambulance staff and GPs, as well as social care colleagues and police personnel who may need advice when working with individuals who are undergoing mental health difficulties or may wish to refer someone.

The helpline is available on 0808 1963494. Callers will hear a recorded message instructing them to press either 1 or 2, depending on whether they are a professional or member of the public, and will then be connected to a mental health practitioner.

Stuart Richardson, Chief Operating Officer with NSFT, said: “This is an unprecedented time for all of us, which is inevitably causing people anxiety and putting them under additional strain. That is why it is so important to offer as much support as we can.

“This phoneline is designed to keep people safe in their homes by providing them with immediate mental health support. We hope that this will be particularly helpful during this period of uncertainty, when access to secondary mental health services is unfortunately more limited.

“As well as providing a vital service to members of the public, we hope the helpline will also be a useful resource for our health and social care colleagues, as well as our partners in the police, by offering guidance and advice when they are working with people experiencing mental ill health.”

The phone line is open to anyone in Norfolk and Suffolk. Please remember to turn off your caller ID in your phone’s settings if you would prefer that the person answering your call doesn’t see your telephone number.

Norfolk Police Community Update – Covid-19

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District Councillor Notes – 23rd April 2020

Latest Update from the South Norfolk District Council

Please find below the latest briefing on the work of our two councils during the COVID-19 pandemic.

We are part-way through another busy week. Our Help Hub has taken and made just under 10,000 Covid-19 related calls in total and staff from all across the Councils have been working together to contact around 4,000 people on the NHS shielded list.

We have received some fantastic feedback from our residents, including this heart-warming note of thanks from a local mother we helped last week.

She said:

“I was absolutely blown away by the generosity of the Help Hub. Never did I imagine I would be in a situation, where I couldn’t give my 20-month-old daughter a basic necessity – food! The Help Hub was able to supply us with a care package and I was expecting some bread, milk the basics.

“I was speechless when I saw the amount of groceries which turned up at my door, literally hours later. I could have hugged and kissed the lady who delivered the food. I literally sat down after bringing the food in with my little girl and cried with the relief that we wouldn’t go hungry. I will be eternally grateful for this amazing help, and just wanted to express how grateful I am.”

Covid-19 volunteer expenses

We have now secured funding to help cover expenses incurred by volunteers who are assisting the council during the Covid-19 pandemic.

This funding will allow volunteers to recoup costs for :

• Petrol

• Car Park tickets

• Any other forms of travel

There is no minimum or maximum amount that can be claimed, mileage will be paid at 45p per mile.

Expenses are to be submitted by email to Julie Ringer ([email protected]), Community Officer by close of business (5pm) on a Thursday, they will be processed on Friday and monies should be in the volunteer’s bank account on the Friday afternoon. We do not need receipts; however, we would ask that dates and travel locations are sent across in the email.

This fund cannot reimburse for the purchase of food; any volunteer who is asked to purchase food for those who do not have funds to pay for it, should be redirecting residents to the Help Hub on 01508 533933 for further assistance.

Covid-19 Volunteer groups

The Covid-19 Community Response Fund has been created by Norfolk Community Foundation to support vital community projects as they respond to exceptional challenges over the coming months. Grants of up to £1,000 are available to support urgent community action to help vulnerable people affected by the Covid-19 outbreak. All grants will be paid by BACS payment so please ensure the correct bank details are given to help process grants without delay.

To apply for funding please visit funding-support/grants/groups/

Business Grant Awards

So far we have collectively supported 3,353 business to access the two government grants that help to cover operational costs. Over the next few days we will be contacting those who have not yet applied.

The two grant schemes for each district area are

• The Small Business Grant Fund, and

• The Retail, Hospitality & Leisure Grant Fund

For a business to be eligible for the Small Business Grant Fund of £10k for a property, that property must be rated and the business must be in receipt of Small Business Rate Relief or Rural Rate Relief. If someone operates a business from their home address and that part of their property has not been rated they will not be able to access this grant.

Eligibility for the Retail, Hospitality & Leisure Grant (of £10k or £25k dependant on rateable value) is based on how the particular premises is used. The qualifying uses set out by the Government in most cases rely on the specific premises being mainly geared towards serving the needs of visiting members of the public.

Eligibility for the Retail, Hospitality & Leisure Grant is not reliant solely on the sector in which the business operates, it is how that particular property is used. For this reason we do not make reference to SIC codes in the decision-making process (SIC stands for Standard Industrial Classification Codes, which are used as a way of identifying the primary business a company is involved in. These are used by Companies House).

The Business Rates team have been proactively identifying business premises that will qualify for the grants. We have staff working full time, every day to diligently identify further businesses that may qualify and dealing with enquiries from businesses which are putting themselves forward as potentially eligible.

They are also updating our records where businesses are now telling us we need to do so in order to accurately process payments to the appropriate parties.

We have a robust plan in place to follow up, in the coming days, the rest of those businesses who may be eligible. We are concerned that these grants should be made available to all eligible
businesses, so that we reduce the risk of business failures as a result of current events.

There has been a large amount of positive feedback from the businesses receiving the grants.

One wrote: ‘I would just like to say a massive thank you for processing this grant so very quickly. Fantastic service, clear informative advice and systems.’

Another emailed: ‘ We wanted to say a huge thank you for this much-needed and very welcome grant and for your support and help. We really appreciate all you are doing to support us while the country tries to overcome the virus and its impact on all our lives.’

Here is a breakdown of how the grants have been distributed by district:


• 1594 payments processed out of 2196* eligible

• 73% of eligible businesses • 74% of anticipated funding awarded

• £18,025,000 processed for payment

(*An additional 144 businesses have been identified as eligible for grants which has led to a slight decrease in the percentages of those awarded to date)


• 1759 payments processed out of 2721 eligible

• 65% of eligible businesses • 67% of anticipated funding awarded

£20,200,000 processed for payment

Business survey

We have also launched an online business survey to continue to support our business community through these difficult times. The results will give all businesses the opportunity to share vital
information that will add to the preparations for economic recovery and ensure that as much as possible can be done to help them. We want as much information as businesses are willing to share as this will also be linked into the wider response to central government.

Please encourage local businesses to complete this survey

Car parks

We have received a few queries around car parks. The Government Guidance is that car parks can remain open or rather they are not on the list of business activities that have to close, https://, this is mainly because key workers may still require to use the car parks. There is also a requirement to provide free car parking for NHS and essential workers and in a number of cases car park charges are being waived.

However, a lot of authorities that own or operate car parks have chosen to close them where they can to encourage people not to make any non-essential travel in line with Government guidance, this is particularly the case where the car parks are located close to a tourist attractions etc. as there have been lots of instances of the public ignoring the social distancing requirements and travelling to such locations for exercise.

Temporary accommodation at the Officers’ Mess in Coltishall

Central government requested that people who are either homeless or sleeping rough should be found temporary accommodation for the duration of the COVID 19 lockdown.

At the moment, a number of Broadland and South Norfolk residents are being housed in bed and breakfast accommodation. This accommodation is not designed to support people for long periods of time and is not an ideal place to live, especially for families, while having to keep to social distancing guidance.

We have therefore rented 20 rooms in the Officers’ Mess at the old RAF Coltishall site. The building is owned and run by a charity that will provide support for the new residents, including delivery of food and other supplies, and each person will also have an allocated housing officer from the Council to provide additional support if needed.

To reduce some potential concerns that the community may have, people moving to the Officers’ Mess will be asked to stay within the site for 7 days and the Councils will be providing support to make this as easy as possible for them.

The Home Office is also using another wing of the building, as temporary accommodation for up to 80 asylum seekers, as part of the government’s commitment that those seeking asylum should stay in their accommodation, which has increased the amount that is needed.

This is intended to be only for the duration of the lockdown period and a time for the system to clear down afterwards. The facility will have a 24 hour staff presence, including security, which will be responsible for signing residents in and out of the facility.

We have spoken to the Home Office and asked if they can write to our local residents, members and MP about their use of the site.

Clap for Carers

We included footage and photos of both Chairmen, Broadland District Council’s Leader and the councils’ MD clapping for carers last week.

It would be fantastic to be able to make a short video montage of as many members as possible taking part in the weekly show of appreciation for our key workers. Please email your short clips from this Thursday night and in the following weeks to Jack Edwards in the Marketing and Communications team at [email protected]    

Best wishes,

Catherine Morris-Gretton,
Strategic Marketing and Communications Manager
South Norfolk and Broadland District Councils

South Norfolk Council Help Hub

Everybody needs a bit of extra support from time to time and the Help Hub makes sure people get that help as soon as possible, if they begin to experience difficulties.

Getting help early can stop problems from getting worse. It might be only a small problem, like a broken washing machine or feeling a little isolated, but if it’s difficult to find a solution straightaway a small problem can grow and lead to more worries.

The Help Hub is a partnership between organisations that support people in South Norfolk. It can offer practical support, advice and guidance to get you back on track.

How to get help